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Technical Difficulties?, We are here to help

We are commited to deliver services with the highest standards of quality. We understand issues can happen, so we have our trained technical support group ready to assist our customers.

Our business hours are from Monday to Friday 9AM a 8PM. Weekend and holidays 9AM to 3PM. Please contact us via email at support@thenewnet.ca, or click on the help button for live assistance, one of our technicians will be ready to assist.

  • How to use your phone VoIP TheNewNet
  • How to manage your voicemail system ands record your greeting
  • Information about E911 service
  • Terms of Service
  • Important, report any change on your address for E911 service
  • Report a problem with your service
  • How to pay your bill
  • Where can I find my account number?
  • Referral program